MyChart: FAQ & Help


MyChart is a patient portal service that many care providers and doctor’s offices use. It allows patients to access their medical records online, as well as perform a variety of other tasks related to their healthcare. 

With MyChart, you can: schedule medical appointments, communicate with your provider, request prescription refills, pay your medical bills online, access telemedicine and videos, as well as, View your health information, including medications, allergies, test results, and more.

Yes, MyChart is highly secure and protects your personal health information. It uses encryption and other security measures to ensure that your data remains confidential. Access to information is controlled through secure activation codes, personal usernames, and passwords.  This includes coverage for any telemedicine or video visit.

MyChart and similar patient portal systems are subject to regulations and standards that dictate the security and privacy of electronic health information. In the United States, for example, they must comply with the Health Insurance Portability and Accountability Act (HIPAA) and its related rules.

Yes, you can access the MyChart app from your mobile device for both iOS and Android.

Download the mobile app and log in using your email address and MyChart credentials. This allows you online access to your health information, send messages to your doctor, participate in video visit with your doctor, and perform other tasks conveniently from your mobile phone.

Yes, you can view a family member’s personal health record in MyChart through a feature called “proxy access.” Parents and guardians can request proxy access to the health information of another patient, such as a minor child, an elderly parent, or a dependent adult, within your own MyChart account. 

Contact your healthcare provider to request proxy access. You will need to fill out any necessary forms, in addition to providing written consent for you to have proxy access to their medical records.

Yes, if you have multiple MyChart accounts with different healthcare organizations, you can link them together using a feature referred to as “Happy Together” or “Linking Accounts.” This allows you to view all of your health information from multiple providers in one place, within a single MyChart account.

Note: Your primary care provider’s version of MyChart – Epic, may not currently support Happy Together.

If you find inaccuracies or discrepancies in your medical record within MyChart, it’s essential to address them promptly. The information visible in your MyChart account comes directly from your medical care team. Contact your doctor to ask them to correct any inaccurate information via phone or at your next clinic visit. 

Yes. Go to your MyChart login to pay hospital bills or set up a payment plan. From here, you can also view any billing statements or outstanding balances. If you do not have a MyChart account, you can use the MyChart Pay As Guest feature to make a one-time payment.

Generally, there is no fee for patients to use the MyChart patient portal. Healthcare providers offer MyChart as a free service to enhance patient access to their electronic health records and improve communication between patients and providers. However, it’s a good idea to check with your doctor’s office to see if they have any additional fees.

You can share your vaccination or lab result information quickly, easily, and securely, right from MyChart app or website. From My Record, select COVID‑19, to generate a vaccination barcode that can be scanned. You can also download a PDF of the QR code for both COVID-19 vaccinations and test results saved in your account.

To sign up for MyChart, verify that your healthcare provider uses MyChart. Next, obtain an activation code, typically provided by your provider after an office visit. Once you have that, Visit the MyChart website or mobile app of your healthcare organization and follow the prompts to create an account with your email address and use the activation code.

If you haven’t received an activation code, you can often request one directly on the MyChart website or contact your healthcare provider’s office.

If you forget your MyChart username or password, you can select the “Forgot username?” or “Forgot password?” link on the login page. Follow the instructions provided to reset your username or password. If you encounter any issues, contact the MyChart support team for assistance.

Contact information for MyChart customer service can vary by healthcare organization. It is usually listed in the ‘Help’ or ‘Contact Us’ section of the MyChart portal or on your healthcare provider’s website.

If you have any enrollment questions, want to correct health record, or need further health information resources, contact your Medical Care Team directly.

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